Hotmail accounts restored, sad excuse given

by Bradley Wint on January 4th 2011 at 7:37PM

The Windows Live team have finally restored over 17,000 affected Hotmail accounts that went ka-put over the new year transition.

It seems they had a bit of problem with server load balancing, causing the accounts to blank account unexpectedly. Luckily it has been fixed and services restored. I can say that many people are glad no data loss occurred during the situation, but the public relations behind the whole issue was just appalling. Here’s what they had to say:

Beginning on December 30th we had an issue with Windows Live Hotmail that impacted 17,355 accounts. Customers impacted temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers.  We identified the root cause and restored mail to the impacted accounts as of yesterday evening, January 2nd.  As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.

Chris Jones
Windows Live

Hopefully they don’t get left with too many scars. I’ve completely gone over to Gmail though.

The whole issue of cloud hosting has come under fire, with many doubting Windows Live’s file cloud hosting solutions. For now, we can’t point figures exactly to any one particular issue, but somehow feel that this may not have happened it were on a more dedicated solution.

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