Chinese quality control says HP laptops faulty, firm ignored regulations

by: Bradley Wint on March 19th, 2010 at 12:07 pm

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A Chinese quality control organization has stated in a recent report that Hewlett Packard (HP) had manufactured and sold faulty computers, and blatantly ignored consumer protection regulations. The General Administration of Quality Supervision, Inspection and Quarantine mentioned that a number of recent models were affected due to defective faulty video cards, black and blue screens, crashes and excess overheating. The HP Pavilion DV2000 and Compaq Presario v3000 ranges were the main models at fault. There were also issues with 6 models having screen display problems.

According to the report, over 170 Chinese customers ended up filing complaints since 2007 after HP did not follow their stated policies of refunding, repairing or replacing. After these customers were rejected, they filed for legal action and an initial report was produced. However the government did nothing about it and their efforts went in vain.

However, they did not stop there. The group sent the report to the Ministry of Industry and Information Technology and the State Administration for Industry and Commerce. The various groups have now mentioned that they will be monitoring HP’s future actions.

With regards to the current situation, HP had this to say:

“HP acknowledges the findings of the AQSIQ. We are working on a detailed action plan to ensure all points are addressed and will publicly outline this plan soon,” it said, adding its customer care program would look into its customers’ needs.

Hopefully the issues will be rectified soon, because users experiencing problems in other countries reported having little to no problems getting their systems repaired.

Have Something To Say? 12 Others Did!

  • Blu-ray for 360 – March 19th, 2010 – 4:18 PM

    HP are a greedy cunt of a company. Now fuck off.

    • someonewholikesHP – March 20th, 2010 – 11:03 AM

      Tell me ONE other company that is NOT greedy.

  • None – March 19th, 2010 – 6:37 PM

    Completely true! I work in a shop mainly as Note/Netbook seller, and I must say, that I am suprised, how many HP netbooks have problems. from Dead pixels out of the box to ovearheating issue after some time of use. Mainly faulty models are the ones from the ProBook series. Most of them have Dead pixel’s, when we start them for fisrt time, infront of the customer. Also the Compaq and ProBook waranty time is 1 year, i dont know why.

  • Brian – March 19th, 2010 – 6:37 PM

    What do they expect? The computers were most likely made in China.

    • Bradley Wint – March 19th, 2010 – 8:32 PM

      Well to be fair, a lot of other computers are produced and assembled in various Asian and/or South American countries. HP just did a poor job at it. They were rated among one of the worst PCs to buy in 2009.

    • Hello – March 19th, 2010 – 11:22 PM

      Did you know that Apple computers are made in China too? So are their iPods.

    • Brian – March 19th, 2010 – 11:33 PM

      Yeah, mine’s falling apart. List of problems it’s had:
      – overheating (constant issue, always exists)
      – wireless card failed (due to heat)
      – motherboard fried
      – broken hinge for no reason
      – strange whining background noises no matter what (I’ve used XP, Vista, 7, even Linux)
      – 30 second battery life
      – had to replace the power adapter

      Just wonderful, wonderful quality.

    • Bradley Wint – March 19th, 2010 – 11:58 PM

      Lol @ sub Brian. I hope my dell doesn’t do the same. Their recent models such as the XPS series suffer from major over heating issues. Most times I play games with a fan blowing on it. Wondering what’s gonna happen down the road.

  • Brian – March 20th, 2010 – 1:14 AM

    You’ll probably end up with the same problems – fried components. Just hope that if it becomes a widespread problem Dell will offer free repairs…

  • name – March 20th, 2010 – 3:51 AM

    HA!
    you think thats bad go buy a Asus.
    ive had my M50SA for just under 14 months and the ammount of things that have gone wrong with it o my god!

    1st the charger broke first time.
    2nd same charger broke 2nd time.
    3rd replacement charger broke.
    4th replacement charger well i plugged it into the DC port of my laptop and a massive flame came gushing out of the DC port.
    5th the screen died god knows why they would not tell me.
    6th the caps lock key fell off for absolutely no reason.
    7th the shift key fell off for absolutely no reason.
    8th the enter key on the number pad came off for absolutely no reason.
    9th the plastic covering the air vents on the side is all broken.
    10th the left hinge cover for the screen came loose and fell off.
    11th because the cover is not there opening and closing the screen has cracked the plastic near the side left corner underneath the laptop.
    12th the touch pad no longer works.
    god have i forgotten any?

    i had my toshiba for 7 years and NOT ONE! thing went wrong. NOT ONE!
    now i have this for under 14 months and 12 things have gone wrong.
    i always wondered why toshibas were always 500 bucks dearer than the exact same spec models from other brands.
    now i know why, they dont break every few months!
    anyone whos thinking of buying a asus DONT! you will regret it big time!
    ill never be buying a asus product ever again thats for sure!

    o and to add insult to injury they never call you back.
    i rang them and asked how much would a replacement screen cost me and was told i cant give that information at the moment i have to contact our repair shop can i call you back?
    so i gave him my contact details, 3 weeks later NOTHING!
    so i ring them back and they act dumb, huh who are you?
    no one rang asking for a replacement screen you must be mistaken.
    not calling me back is one thing, but treating me like a idiot?
    god and i thought M$ had bad customer support.

    a word to the wise NEVER EVER EVER!!!!!!!! buy something french!
    NEVER!!!!!!!!!
    my asus laptop french and has broken so many bloody times.
    my car a Peugeot another french thing and it has spent more time in the mechanics than it has on the road!
    NOTHING! on that car is original, everything has broken and had to be replaced.

    if you want reliability buy Japanese.
    my TV, car stereo, surround sound system, gaming systems are all sonys and neither of them have ever broken on me.
    good old Japanese, at least they know how to make a reliable product.
    my mother has a subaru liberty 15 years old and still going strong!

  • someonewholikesHP – March 20th, 2010 – 11:02 AM

    I’ve had HP HDX 16 for over a year and half and so have my family w, various HP laptops including one Desktop and NOTHING has gone wrong with it!
    and on my laptop i can run many games which is amazing due to a kick ass graphic card! (finished Mass Effect 2 and playing Prototype atm)

    just cuz one lot is bad doesn’t mean that whole company is wrong.
    and i bet HP isn’t the only company that has faulty comps.
    my friend bought a Dell and within a month he started having problems with it. I have encountered few problems with various Toshiba laptops as well!

    • viet – March 30th, 2010 – 3:11 PM

      Own and HP Pavilion TX tablet..will not boot up properly..Have to give it CPR to get it to boot up..and if I am lucky I don’t get a blank screen.

      Visit http://www.HPLies.com for more information regarding HP faulty laptops.

      Viet